Cookies Policy

Last updated: August 16, 2025

This Cookies Policy explains how Orbital‑IoT Limited ("we", "our", or "us") uses cookies and similar technologies on our website. It should be read together with our Privacy Policy and Terms of Use.

2. What are cookies and similar technologies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners.

We also use similar technologies such as web beacons/pixels, SDKs and local storage. For simplicity, we refer to all of these as "cookies" in this policy.

3. How we use cookies

To operate the Website (e.g. sign‑in, security, load balancing)
To remember your preferences (e.g. language, cookie consent choices)
To understand performance and usage so we can improve the Website
To personalise content or communications, where you have consented

4. Types of cookies we use

4.1 Strictly necessary cookies Required

These cookies are essential to provide the Website and its features (e.g. authentication, security, network management). They are set without consent in line with UK law.

4.2 Performance/analytics cookies Consent

These help us understand how the Website is used so we can measure and improve performance. We use aggregated reports and do not attempt to identify you directly from analytics data.

4.3 Functional cookies Consent

These remember choices you make (such as preferences) to provide enhanced, more personal features.

4.4 Advertising/targeting cookies Consent

These may be set by us or our partners to build a profile of your interests and show you relevant content or marketing on this or other sites. We only use these with your consent.

5. Cookies set by us and our partners

Specific cookies we use may change from time to time. The tables below provide examples. Your consent banner will always reflect the current set on your device.

5.1 First‑party cookies (set by us)

Examples of cookies set by Orbital‑IoT Limited
Name	Purpose	Type	Duration
`sessionid`	Maintains your logged‑in session across page loads	HTTP cookie (strictly necessary)	Session
`csrftoken`	Protects against cross‑site request forgery	HTTP cookie (strictly necessary)	Up to 1 year
`portal_prefs`	Stores UI and user preferences (e.g. table layout, language)	Local storage (functional)	Until deleted by user
`cookie_consent`	Records your consent choices so we don't ask every visit	HTTP cookie (strictly necessary)	Up to 13 months

5.2 Third‑party cookies (set by our partners)

Examples of cookies set by service providers
Name	Provider	Purpose	Type	Duration
`_ga`, `_ga_<container-id>`	Google Analytics	Analytics on site usage to help us improve performance	HTTP cookie (analytics)	Up to 13 months
`ai_user`, `ai_session`	Microsoft Azure Application Insights	Telemetry to monitor reliability and diagnose issues	HTTP cookie (analytics)	1 year / 30 minutes
`__cf_bm`	Cloudflare	Bot management and traffic integrity	HTTP cookie (strictly necessary)	30 minutes
`intercom-id-`, `intercom-session-`	Intercom	In‑app support messaging and user context	HTTP cookie / local storage (functional)	Up to 9 months

Note: Actual cookies depend on your configuration. Update the above tables to match your deployment.

6. Your choices and consent

Except for strictly necessary cookies, we will only set cookies with your consent. You can manage your preferences at any time:

This opens the cookie banner or preferences centre.

6.1 Browser controls

You can also block or delete cookies using your browser settings. Blocking all cookies may impact the functionality of the Website.

6.2 Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. We do not currently respond to DNT signals. You can still use the controls above to manage cookies.

7. Retention

Session cookies expire when you close your browser. Persistent cookies last for a defined period (see tables above) and in any case no longer than is necessary for the purposes described. We generally set consent cookies for up to 13 months.

8. Changes to this policy

We may update this Cookies Policy from time to time. We will post the updated version on this page and change the "Last updated" date at the top. If changes are material, we will take additional steps to inform you.

9. Company details and contact

Orbital‑IoT Limited
Company number: 14783396
Place of registration: England and Wales
Registered office: Abbeygate Accountancy, Thurston Granary, Unit 27 Station Hill, Thurston, Bury St. Edmunds, Suffolk, United Kingdom, IP31 3QU
VAT number: 438318288
Email: info@orbital-iot.com